Terms and conditions

 

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed.

 

Payment

 

Payments are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. *Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation

before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.*

 

Order Processing

 

Our business hours are Monday through Saturday from 10:00 am to 8:00 pm EST. All orders received before 3:00 pm are expected to be processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a

holiday. Once shipped, orders will arrive within the standard time frame of 3-7 business. DURING LARGE SALES OR HOLIDAYS, ORDER PROCESSING CAN ADD 1-3 DAYS TO THE DELIVERY TIME.

 

Product Availability

 

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

 

Return policy

 

Liv Hair extensions stands to maintain a very high level of quality assurance. Our products go through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are FINAL and no refunds will be issues. Exchanges are available on a case by case basis.